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Always remember that the customer is why
we are here.
• Possess a high level of ethical
behavior.
• Create a positive work
environment.
• Hold yourself accountable for your
own work.
• Admit to mistakes and teach others
what you’ve learned.
• Be proactive in problem solving
versus reactive.
• Never be afraid to ask for
assistance from another Team Member.
• Look for Win-Win solutions.
• When presenting problems always
bring your best ideas for solutions.
• Practice non-defensive behavior
and inquire into other Team Member’s
thoughts.
• Speak positively about other Team
Members, our company, and our
competition.
• Fellow Team Members are customers.
Treat them as you would like to be
treated.
• Attempt to maintain an even
disposition regardless of the impact of
the problem.
• Maintain ownership of a customer
complaint or a problem, until it is
solved.
• Communicate negative information
as quickly as you would communicate
positive news.
• Practice safety in everything you
do.
• Protect the assets of the
corporation.
• Spend capital and expense money as
if it was your own.
• Do a days work in a day. |
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